We are excited to welcome you back to MOIC with care and consideration. The safety and health of our employees and guests is our top priority and we will work with you to ensure that your time at MOIC is comfortable, stress free and FUN. We have made industry leading updates inside of our facilities in accordance with the safety standards of the CDC and our local governments.
FREQUENTLY ASKED QUESTIONS
How have cleaning practices changed?
• Throughout the day, our team members have been trained to disinfect all touch points immediately after any exposure or contact with guests. • Rest assured that each time you enter a space it will have just been sanitized.
What are you doing to ensure clean and circulated air is flowing through MOIC?
We have updated our HVAC systems to further comply with the health and safety standards of NY State. Our HVAC systems have ventilation air – also called “fresh” air or “outside” air. The fans we have installed are able to bring in more ventilated air than is required by NYC codes. We designed the systems to operate in a mode that is not only compliant with NYC codes, but above and beyond necessary measures. Rest assured that clean and purified air will be circulated throughout all 3 floors of our experience. In addition, we have fans running 24/7 to achieve more filtration through the filters.
What happens if it rains on the day of my tour?
Water is great for ice cream production . . . but not so great for keeping phones or clothes dry! If rain is expected during your visit, we recommend bringing an umbrella, and arriving at the time that your reservation starts. We want to minimize our guests’ exposure to the rain and cannot exceed our current capacity limits due to Covid19.
Do I need PPE or facial coverings to enter the experience?
We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain cleanliness standards and will be providing masks and sanitizer upon requests.
What about the sprinkle pool?
Guests are free to swim in the sprinkle pool at their leisure.
Are there hand sanitizer and hand washing stations throughout the experience?
ABSOLUTELY! Throughout the experience there are many places to sanitize and wash your hands, including at our entryway, in all our elevators, and other high touch locations.
What should I do if I found out that I have come in contact with someone who has tested positive for COVID-19 after I visit the museum?
Unfortunately we know that this is going to be part of the new normal and that is OK. Please let us know as soon as you possibly can by shooting us an email at [email protected].
How is the ice cream being served?
Ice cream will be served by our team members who will be wearing face masks and gloves!
I don’t feel well, what should I do?
Please stay home and rest up for at least 14 days- we are happy to reschedule you at no cost!
What happens if an MOIC employee contracts COVID-19?
If an MOIC employees contracts COVID-19, that employee will be asked to stay home and cannot return to work unless until 1. At least 3 days (72 hours) have passed since recovery defined as resolution of fever without the use of fever-reducing medications and, 2. Improvement in respiratory symptoms (e.g., cough, shortness of breath); and, 3. At least 7 days have passed since symptoms first appeared OR negative result from COVID19 diagnostic test
How can I get in touch with you to discuss further?
Please send an email to [email protected]. We’d be happy to chat!
GENERAL COVID-19 INFORMATION
Know how it spreads
- The best way to prevent illness is to avoid being exposed to this virus.
- The virus is thought to spread mainly from person-to-person.
- Between people who are in close contact with one another (within about 6 feet).
- Through respiratory droplets produced when an infected person coughs, sneezes or talks.
- These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
- Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.
- It may be possible that a person can get COVID-19 by touching a surface or object that has SARS-CoV-2 on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the primary way the virus spreads
Know how to avoid it
- Clean hands often Wash hands for at least 20 seconds
- If soap and water are not readily available, use hand sanitizer that contains at least 60% alcohol
- Avoid touching your eyes, nose, and mouth with unwashed hands. Avoid close contact
- Cover your mouth and nose with a cloth face cover when around others
- Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance
- Reserve use of N95 and surgical masks for healthcare workers
- Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
Know who is at risk
- Everyone is at risk, those with underlying health issues have a greater chance of being at risk
- People 65 years and older
- People who live in a nursing home or long-term care facility
- People of all ages with underlying medical conditions, particularly if not well controlled
- People with chronic lung disease or moderate to severe asthma
- People who have serious heart conditions
- People who are immunocompromised
- Many conditions can cause a person to be immunocompromised, including cancer treatment, smoking, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications
- People with severe obesity (body mass index [BMI] of 40 or higher)
- People with diabetes
- People with chronic kidney disease undergoing dialysis
- People with liver disease
For any further questions, concerns or suggestions
please contact us at [email protected]